HI is a revolutionary solution that surpasses traditional methods of collecting feedback. Our application is not just a tool - it is a partner that enables you to build exceptional guest experiences with the help of artificial intelligence.
In this general tab, you'll find an overview of our platform's functionalities.
For detailed explanations of each feature, please navigate to the following pages where we'll delve into the app's capabilities, tools, and benefits.
Whether you're exploring customer satisfaction management, survey creation, or data analysis, we've got you covered with comprehensive insights and guidance to optimize your experience.
Dive in and discover how our app can streamline your processes, elevate your insights, and drive success for your business.
HI offers you surveys that can be tailored and modified according to the specific needs and preferences of the user or organization.
The surveys offer flexibility in terms of question types, formatting, branding, and content, allowing users to create surveys that align with their unique requirements and objectives.
With customizable surveys, users can design surveys that reflect their brand identity, target specific audience segments, and gather relevant feedback to measure customer satisfaction and improve overall performance.
This flexibility enables users to adapt their surveys to different scenarios, industries, and survey goals, ensuring that they effectively capture the insights needed to drive meaningful change.
Conditional redirect feature allows you to dynamically redirect respondents to different sites based on their previous responses.
By seamlessly recognizing positive reviews, our platform automatically directs satisfied participants to leave glowing feedback on renowned online review platforms like TripAdvisor, Google Reviews, and Booking.com.
Meanwhile, negative feedback is collected and analyzed within the app itself, ensuring your online reputation remains unscathed by deterring any adverse comments from affecting your brand image.
Notifications are alerts or messages that are sent to designated users or administrators to inform them about specific events or actions related to survey responses.
These notifications can be triggered by various events, such as when a new survey response is submitted, when a certain threshold of responses is reached, or when a particular sentiment is detected in a response (e.g., a negative review).
Notifications serve to keep users informed in real-time about important developments in customer feedback, allowing them to respond promptly and take necessary actions to address any issues or concerns raised by customers.
In our app, a library serves as a centralized repository where you can store commonly used questions, templates, or content that will be utilized across multiple surveys.
Essentially, it's a convenient resource hub that allows you to efficiently manage and organize recurring elements, ensuring consistency and saving time when creating surveys.
By leveraging the library feature, you can easily access and reuse questions without the need to recreate them from scratch, streamlining your survey creation process and promoting standardized data collection practices.
In our app, surveys can be effortlessly shared through three convenient methods: links, customizable QR codes, and email.
Links
Generate unique survey links that can be easily copied and pasted into any communication channel, such as messaging apps, social media platforms, or website pages. Recipients simply click on the link to access the survey directly, eliminating the need for additional steps.
Customizable QR Codes
Create personalized QR codes that encode survey links, allowing recipients to access the survey by scanning the code with their smartphone or tablet camera. Customize the QR code with colors, logos, or branding elements to align with your organization's identity and enhance visual appeal.
Email
Seamlessly distribute surveys via email by utilizing our built-in email sharing functionality. Simply enter recipient email addresses, customize the email content as desired, and send the survey directly from the app. This method is ideal for reaching specific target audiences or conducting targeted email campaigns.
These versatile sharing options empower you to reach your audience effectively and collect valuable feedback with ease, whether you're conducting customer satisfaction surveys, employee feedback surveys, or market research initiatives.
In HI, a property serves as a fundamental unit for organizing and analyzing data according to the preferences of our clients. Essentially, a property represents distinct entities such as hotels, camps, restaurants, bars, spas, or even events like conferences and festivals.
By defining properties, clients can effectively slice and dice their analytics data to gain actionable insights tailored to specific segments of their business operations.
Whether tracking performance metrics for individual venues or aggregating data across multiple properties, our flexible property framework enables clients to gain deeper understanding and make informed decisions to optimize their operations and enhance overall performance.
Analytics
HI’s analytics pane is a section within the tool's interface that provides users with comprehensive insights and data analysis capabilities.
It includes various visualizations, charts, graphs, and metrics derived from survey responses, allowing users to analyze trends, track performance, and identify areas for improvement.
The analytics pane enables users to gain actionable insights into customer feedback, satisfaction levels, and overall performance, empowering them to make informed decisions and drive positive outcomes for their business.
Review sentiment analysis is a process of automatically determining the sentiment expressed in a piece of text, typically in the form of a review or feedback.
It involves using natural language processing (NLP) and machine learning techniques to analyze the language used in the text and classify it as having positive, negative, neutral or mixed emotions.
The goal of review sentiment analysis is to understand the overall sentiment or opinion conveyed in the review, which can help businesses gauge customer satisfaction, identify areas for improvement, and make data-driven decisions.
Review classification is the process of categorizing reviews or feedback into different predefined categories based on their content or topic.
It involves using natural language processing (NLP) and machine learning techniques to automatically classify reviews into categories specific to a certain industry, like service quality, cleanliness, or pricing.
The goal of review classification is to organize large volumes of reviews or feedback efficiently, enabling businesses to identify common themes, prioritize areas for improvement, and make informed decisions to enhance customer satisfaction and overall performance.
NPS is a widely utilized metric in service industries to gauge customer loyalty and satisfaction. It is derived from a specific question asking customers about their likelihood to recommend a product or service, rated on a scale of 0-10. The responses are categorized into three groups:
Detractors
Customers who provide a score of 6 or lower. They might actively dissuade potential customers from engaging with your business.
Passive
Customers responding with a 7 or 8. They neither actively recommend nor discourage others from interacting with your business. These participants are excluded from the NPS calculation.
Promoters
Customers responding with a 9 or 10. These individuals represent your most enthusiastic and loyal customers, likely to enhance your business's reputation.
The Net Promoter Score (NPS) is computed by subtracting the percentage of detractors from the percentage of promoters. It is represented as a numerical value ranging from -100% to 100%. Positive scores indicate that a company has more promoters than detractors, while negative scores suggest the opposite.
In our app, we offer three designated types of questions—age, sex, and country— that serve as powerful filters for organizing and analyzing survey data.
These demographic questions allow users to segment survey responses based on key demographic attributes, enabling them to gain deeper insights into the preferences, behaviors, and perceptions of specific demographic groups. By leveraging age, sex, and country filters, users can tailor their data analysis to target audience segments, identify trends, and make data-driven decisions that drive meaningful outcomes.
Whether analyzing customer satisfaction, market trends, or employee feedback, these demographic filters empower users to extract actionable insights and unlock the full potential of their survey data.
In our app, surveys can be effortlessly shared through three convenient methods: links, customizable QR codes, and email.
Links
Generate unique survey links that can be easily copied and pasted into any communication channel, such as messaging apps, social media platforms, or website pages. Recipients simply click on the link to access the survey directly, eliminating the need for additional steps.
Customizable QR Codes
Create personalized QR codes that encode survey links, allowing recipients to access the survey by scanning the code with their smartphone or tablet camera. Customize the QR code with colors, logos, or branding elements to align with your organization's identity and enhance visual appeal.
Email
Seamlessly distribute surveys via email by utilizing our built-in email sharing functionality. Simply enter recipient email addresses, customize the email content as desired, and send the survey directly from the app. This method is ideal for reaching specific target audiences or conducting targeted email campaigns.
These versatile sharing options empower you to reach your audience effectively and collect valuable feedback with ease, whether you're conducting customer satisfaction surveys, employee feedback surveys, or market research initiatives.
In HI, a property serves as a fundamental unit for organizing and analyzing data according to the preferences of our clients. Essentially, a property represents distinct entities such as hotels, camps, restaurants, bars, spas, or even events like conferences and festivals. By defining properties, clients can effectively slice and dice their analytics data to gain actionable insights tailored to specific segments of their business operations. Whether tracking performance metrics for individual venues or aggregating data across multiple properties, our flexible property framework enables clients to gain deeper understanding and make informed decisions to optimize their operations and enhance overall performance.
