Turn negative experiences into Positive Reviews!
Constantly collecting guest feedback and working to improve services leads to a great guest experience and better reviews.
Why choose
Hospitality Insights?
Deliver a Five-Star Guest Experience
Deliver a five-star guest experience and boost loyalty.
The smart post-stay survey combined with during-the-stay communication will enhance guests' feeling of appreciation and motivate them to visit you again.
Improve Brand Awareness
Businesses can use analytic tools to identify areas for improvement in their operations and services, and highlight positive guest feedback.
Incorporate guest feedback insights into marketing strategies to attract new guests and improve brand awareness.
Real-time Insight
Capture real-time insight into your performance with an easy-to-use guest survey.
Learn what your guests think about you during their stay and resolve potential incidents immediately, and receive alarms when unhappy guests are detected.
Smart Analytics
Engage with your guests and measure their satisfaction with Net Promoter Score NPS and Customer Satisfaction Score CSAT. Measurement tools can help you collect valuable customer feedback, so you can make the changes and improvements.
How does it work?
Capture guest feedback at the point of experience on Touch terminals or printable QR cards; or send guest satisfaction surveys via E-mail.
Create Surveys
Gather Guest Feedback
Analyse
Monthly subscription
In stay survey
KPI & Dashboards (NPS;CSAT;...)
Post stay
Online & Offline mode
Capture feedback via Email
5h consulting free of charge
Capture feedback via touchscreen (kiosk, tablet...)
Customized guest feedback questions
Capture feedback via QR
Customer support
Add ons
PMS integration
Custom dashboards
Feedback translation
Sentiment Analysis
Smart Alerts & Notifications
Smart Analytics
Key advantages
Easy to Use
Create & Send Flexible Surveys
All-in-one Tool
Collect, Process and Report
Notifications & Alerts
Be informed anytime and anywhere
Smart Analytics
Sentiment Analysis, Automatic Translations