Turn negative experience into Positive Review!

Constantly collecting guest feedback and working to improve services leads to a great guest experience and better reviews.

Why choose
Hospitality Insights?

illustration-0

Deliver Five-Star Guest Expirience

Deliver a five-star guest experience and boost the loyalty.

Smart post-stay survey combined with during-the-stay communication will enhance guests feeling of appreciation and motivate them to visit you again.

illustration-1

Real-time Insight

Capture real-time insight about your performance with easy-to-use guest survery.

Learn what your guests thinks about you during their stay and resolve potential incidents immediately, receive alarms when unhappy guests are detected.

illustration-2

Smart Analytics

Engage with your guests and measure their satisfaction with Net Promoter Score NPS and Customer Satisfaction Score CSAT. Measurement tool can help you collect valuable customer feedback, so you can make the changes and improvements make the changes and improvements.

How does it work?

Capture guest feedback at the point of experience onTouch terminals or printable QR cards; or send guest satisfaction surveys via E-mail.

illustration-3
Create Surveys
illustration-4
Gather Guest Feedback
illustration-5
Analyse

Monthly subscription

In stay survey

KPI & Dashboards (NPS;CSAT;...)

Post stay

Online & Offline mode

Capture feedback via Email

5h consulting free of charge

Capture feedback via touchscreen (kiosk, tablet...)

Customized guest feedback questions

Capture feedback via QR

Customer support

Add ons

PMS integration

Custom dashboards

Feedback translation

Sentiment Analysis

Smart Alerts & Notifications

Smart Analytics

Key advantages

Icon-big.0
Easy to Use

Create & Send Flexible Surveys

Icon-big.1
All-in-one Tool

Collect, Process and Report

Icon-big.2
Notifications & Alerts

Be informed anytime and anywhere

Icon-big.3
Smart Analytics

Sentiment Analysis, Automatic Translations

Try out

Hospitality

Insights

now!