In the fast-paced world of customer service, businesses are always searching for fresh ideas to improve customer satisfaction and ensure their safety and happiness. Among the many tactics used, one…
Imagine a person comes to your hotel, excited for a great time, but things don’t go as planned. What do you do when they’re not happy? If you and your…
To avoid your survey becoming a ghost town, here are some sneaky tricks to persuade people to actually take the survey. 1. Not just data Completing a survey takes time,…
Offer rewards to encourage reviews Creativity is essential in any business. If you haven’t been focusing on it, now is the time to start. The hospitality industry thrives on personalization,…
Before making a booking, many of us seek opinions and recommendations from others. This practice, known as social proof or word-of-mouth communication, is highly influential. Social proof not only helps…
